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Error! Not installed or incorrectly installed

Discussion in 'Kunena Discussion' started by shepetivka, Jul 28, 2016.

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  1. shepetivka

    shepetivka New Member

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    hi there
    I just installed the plugin for my forum but i receive this error:
    ((Error!
    Not installed or incorrectly installed.Your BYO app will not work until Tapatalk API is correctly installed))

    my forum url: http://shepetivka.com.ua/forums

    what can i do ?
     
  2. Howdy

    Howdy Administrator Staff Member

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    Thank you for contacting Tapatalk!

    We were not able to detect a working Tapatalk Plugin working on your site. If you have installed the plugin successfully, this link should be accessible http://shepetivka.com.ua/forums/mobiquo/mobiquo.php

    To install the plugin pls. follow the instruction here:
    https://tapatalk.com/start-here.php

    Some tips for your reference:

    1. Check if mobiquo/ folder exists under your forum root directory.

    2. Set the file permissions for mobiquo directory, recursive subdirectories AND files contained within ALL to 755 see if this fix your problem (not just the mobiquo folder itself)

    3. Check if there are any folders/files under mobiquo folder with 0 size, this may caused by no enough server spaces or sub-directory of plugin was not copied by system during installation. In this case you need to upload the mobiquo/ directory to your forum root manually.

    4. Please verify if you have uninstalled old plugin first. Remove the prior version completely and do a fresh reinstall.

    Regards,
    Tapatalk Support Team
     
  3. shepetivka

    shepetivka New Member

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    I replaced folder. Now path is correct. But still:Error!Not installed or incorrectly installed.Your BYO app will not work until Tapatalk API is correctly installed
     
  4. Howdy

    Howdy Administrator Staff Member

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    Your server generates Error 500 which means the plugin is either not installed correctly, or your server is mis-configured.

    More information about this error will be available in the server error log.

    Please check your error log file and report back to us your findings in order to expedite this issue.

    Without looking at your error log, I suspect this is due to connectivity issue, because when I tried to visit your forum. I received a forbidden to visit error message. Please check you have not banned in your firewall:
    • tapatalk.com
    • verify.tapatalk.com
    • The Tapatalk IP Address that will require access to your server in open fashion is: 50.17.254.140
    • and your web server is able to accept http post curl requests
     
  5. shepetivka

    shepetivka New Member

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  6. Howdy

    Howdy Administrator Staff Member

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    error 500 is what we received trying to verify the plugin status on your site.
    Pls. try the suggested steps to get the plugin working.
     
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